Chess Rocket Support
Answers to common questions about Chess Rocket on the web and on iPhone, and how to reach us.
Contact Us
Email us any time at support@chessrocket.io
Please include the email address on your Chess Rocket account (never your password). We usually reply within two business days.
Frequently Asked Questions
Does Chess Rocket cost anything?
No. Every feature of Chess Rocket is free, on the website and in the iPhone app. There are no subscriptions, in-app purchases or ads.
Where is the iPhone app?
The iPhone app is coming soon to the App Store. Leave your email on the Chess Rocket home page to get one email when it launches. Your website account and progress work in the app.
How do I sign in?
Use the email (or username) and password you signed up with, or Continue with Google. In the iPhone app you can also use Sign in with Apple.
I forgot my password
Choose “Forgot password?” on the sign-in screen and enter your email. If an account exists we send a reset link. Accounts created with Google or Apple sign in with that provider instead.
I did not get the verification email
Check your spam or promotions folder, then use “Resend code” on the verification screen. The code expires after a short time, so use the newest one.
How do I delete my account?
In the iPhone app: Profile, then Delete account. This permanently deletes your account and the data linked to it, right away. You can also email support@chessrocket.io from the address on your account and we will delete it for you.
Why can’t I move on to the next level?
Each level ends with a boss. Beat the boss to open the next level; the exercises before it are optional practice.
Something looks broken
Email support@chessrocket.io with what you were doing, the device and, if you can, a screenshot. On the website you can also use Report a Bug.